Frequently Asked Questions
Everything you need to know about clean beauty and your Jones Road order.
What is the shelf life of Jones Road products?
Our products are formulated with clean ingredients and typically have a shelf life of 12 to 18 months. We recommend checking the PAO (Period After Opening) symbol on each individual product packaging.
Are your products cruelty-free and vegan?
Yes, Jones Road is 100% cruelty-free. While many of our products are vegan, some may contain ethically sourced beeswax or carmine. Please refer to the specific product page for a full list of ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns within 30 days of purchase for a refund or exchange, provided the product is in its original packaging and gently used.
Do you offer international shipping?
Currently, Jones Road Beauty ships to the United States, Canada, and the United Kingdom. We are working hard to expand our shipping capabilities to more countries soon.
How do I find my perfect shade of Miracle Balm?
We offer a 'Shade Finder' quiz on our website to help you select the best match for your skin tone. You can also reach out to our customer support team for a personalized recommendation.