Returns & Exchanges
We want you to love your Jones Road products as much as we do, which is why we offer a 30-day return policy for a full refund or exchange. If a shade isn't quite right or a formula doesn't meet your expectations, we are here to help you find your perfect match.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Resolution
Select whether you would like to receive a full refund to your original payment method or exchange your item for a different shade or product.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging or a sturdy mailer to ensure safe transit.
Ship and Track
Drop your package off at any authorized carrier location; once our warehouse receives and inspects your return, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing